Cancellation and Refund Policy

UTSAV BIRTHDAY: Cancellation and Refund Policy

1. Since all orders are customized as per the customerโ€™s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.

2. It is required that 1-day prior notice of cancellation be given for regular cakes and 2-days prior notice be given for Large or Special Cakes. Refund charges of 5% per order shall be applicable.

3. Cancellation of Order shall be mailed by the customer at info@utsavbirthday.com with the Subject: โ€œCancellation Requestโ€ and specifying in the mail:

I Order ID

II Reasons for Cancellation

4. Utsav Birthday will issue a refund to the same card/account/medium through which you have made the payment in case of cancellation

5. All refunds shall be made within the period of 7-10 working days from the date of cancellation.

6. It is entirely up to Utsav Birthdayโ€™s discretion, to change, cancel, refund or otherwise offer any other option to the customer.